Optimal Health Services Lab
Ongoing
Projects
General medical wards see high patient readmission rates, highlighting the need for quality improvement. This study aims to fill these gaps by capturing key factors influencing patient experiences in general medical wards and identifying priorities for quality improvement from both patients and caregivers.
We used Group Concept Mapping (GCM) across 10 hospitals in Canada to identify key factors that impact the hospital experience of patients and caregivers.
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Phase 1 (Idea Generation): Patients and caregivers shared their experiences through bedside interviews or online surveys, leading to 42 key statements. [Completed]
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Phase 2 & 3 (Sorting & Rating): Participants rated these statements on impact and importance, then sorted them into meaningful themes. The study prioritized diverse patient groups, ensuring the inclusion of marginalized populations to drive actionable hospital improvements. [Completed]
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Analysis & Report: Using Group Concept Mapping analysis maps to interpret and knowledge translate our research findings. [Ongoing]
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Please check back to this website to see the eventual study results.
Walk-in Physician Care: An Integrated Knowledge Translation Project to Inform Quality Improvement
Our overarching study objective is to produce evidence to inform the delivery of high quality, comprehensive primary care. Many Canadians receive primary care through walk-in clinics, yet some have raised concerns about the quality of care they provide. To date, no systematic studies have examined walk-in care at the population-level. Such data on the practice and outcomes of physicians working in walk-in clinics are needed to guide improvement initiatives and primary care policy changes. This project will leverage novel data to identify physicians providing walk-in care, describe their practice and quality of care, and then explore opportunities for improvement. Our team of scientists, patients and knowledge users representing regulatory bodies, advocacy groups, and funders will work collaboratively to execute this ambitious and novel project. Through our integrated knowledge translation strategy, evidence from this work will directly support our goal of achieving high-quality primary care for all.